In working on an intellectual exercise to examine the core of HR, this question came up. I’d love your input.
Why do employees and managers come to HR? I can come up with four reasons, at a high level anyway:
Where is my check? When will I receive it? What paperwork do I fill out when I start to make sure I get my check? (The irony, of course, is that payroll isn’t always part of HR. But the questions come just the same.)
When do I enroll? What are my options? Why did my doctor tell me this isn’t covered?
Bob looked at me funny. Sally is touching me. Are we there yet?
To Be Told No (Managers only, for the most part)
If I want to give someone a raise, I talk to my boss. If I want to tell them why they can’t have one, I talk to HR.
I’m sure there are more. I’d love to hear them. I’m not looking for why HR talks to our customers (strategic planning sessions, talent management, succession planning, etc.) I’m looking for why they would seek out their HR partner in day to day business.
If you have any others, please add them in the comments.