Finished up a review of PS Tools 8.5 implementation by Oxfam, a service organization. They deal with some interesting situations, dealing with a lot of human rights and disaster relief situations.
The presentation boiled down to:
- Identify business drivers (for them, collaborative applications, interface features)
- Install test systems
- Let the technical team and functional team play with it (in an unstructured way)
- Schedule feedback and discussion sessions with them
- Prepare demo sessions of new features
- Give one-on-one demo sessions for key business leaders (not just your stakeholders)
- Be upfront about cost, risk and timeframes
There was also discussion on the implementation approach, but I won’t review it here. The lesson I would take from this, though, is that their successful implementation (or expected success, I suppose, as they don’t go live until this weekend) is built around creating pull. Pull from the technical team, pull from the business needs, pull from leadership. A lesson that can be applied to almost every project you touch.