I Got Me a Telephone

So I started using the phone a few months ago.  Some of my friends had them, and they all said good things.  So, as much as I was resistant, I got one.

I’d heard it will help me drive sales in my company, but wasn’t sure how.  I didn’t know if my customers had a phone, knew how to use a phone, or knew how to contact me on my phone.  There’s no magic “phone book” they can use to find me.  Do they just dial randomly and hope they stumble upon the right number?

But once the phone was installed, I saw the value.  I could talk to anyone else, provided they had a phone and a contact number.  I could talk to my customers without having to physically meet up with them.  I could talk to my suppliers and employees, too!  Very cool.

I’ll admit I was a bit intimidated the first time I met someone in person whom I only knew over the phone.  It just seemed like such an odd way to build a relationship.  But once I heard their voice, I knew who they were.  It was like seeing an old friend, except for the first time.

I had a hard time figuring out the ROI of that phone.  I don’t get paid by the call.  I’m not sure exactly how much each call costs me.  But I think it will be a useful tool indeed.  The problem now is that the two sales people who work for me now want phones of their own!  I thought about blocking the phone lines, since I can’t be sure who they would call, but I might rethink that.  Once they can prove to me the cost of getting them each a phone is worth it, of course.

Yes, of course it’s silly.  But people thought that way at one point.  Just like they do about social media.  So who here still thinks the phone is a fad?

Yeah.  That’s what I thought.

Comments

  1. Great article!

    I don’t know if telephones were a “fad,” but I think they’ve been almost entirely replaced by social media. Ask any teenager how much time spend they on the phone, and compare it to 20 years ago. Ask any college student if they even own a home phone. The incoming generations uses the internet for most of their communications. Does anyone still use the telegraph?

    • Thanks, Paul.

      I think just about every new communication type has been a “fad” before it became the way we do things. Phones weren’t terribly useful at first, but once they became more prevalent, they just became part of life. Social Media tools are like that, too.

      Thanks for reading!

  2. Perspective check – my phone bill had 900 minutes last month for four people. Two adults, two young adults (17/19) – my minutes 500, my wife’s minutes 300, my daughter (19) 95 – she has a boyfriend now, my son (17) – 5 freakin minutes in the entire month. All 5 minutes to me telling me he was going to taco bell.

    That’s the real truth.

    Now it will change as they grow up – but really – 5 minutes. wow.

    • I think you underestimate the enormous choice on the Taco Bell menu. I can see that call lasting well more than 5 minutes!

  3. Awesome…I can’t RT this enough.

  4. nice post! 🙂

    re. new media….reminds me of this movie related to the introduction of the new media called ‘a book’….
    Still brings tears to my eyes watching it :
    http://www.youtube.com/watch?v=xFAWR6hzZek&feature=player_detailpage

    thoughts for another post maybe… So what technolgy will our grandkids be using which we don’t have yet? Will they laugh at us not understanding how to use cyborgtechnology…Or at not trusting the telecoms chip implant because of the unknown long term radiation effects….Or will we still be trying to figure out how to get onto Facebook and Twitter so we can call the senior citizen’s bus in order to join them at their latest Foursqaure check in location?

  5. Genius, Dwane! Those who don’t step up and take advantage of the latest technology will get swept away by it.

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