So I started using the phone a few months ago. Some of my friends had them, and they all said good things. So, as much as I was resistant, I got one.
I’d heard it will help me drive sales in my company, but wasn’t sure how. I didn’t know if my customers had a phone, knew how to use a phone, or knew how to contact me on my phone. There’s no magic “phone book” they can use to find me. Do they just dial randomly and hope they stumble upon the right number?
But once the phone was installed, I saw the value. I could talk to anyone else, provided they had a phone and a contact number. I could talk to my customers without having to physically meet up with them. I could talk to my suppliers and employees, too! Very cool.
I’ll admit I was a bit intimidated the first time I met someone in person whom I only knew over the phone. It just seemed like such an odd way to build a relationship. But once I heard their voice, I knew who they were. It was like seeing an old friend, except for the first time.
I had a hard time figuring out the ROI of that phone. I don’t get paid by the call. I’m not sure exactly how much each call costs me. But I think it will be a useful tool indeed. The problem now is that the two sales people who work for me now want phones of their own! I thought about blocking the phone lines, since I can’t be sure who they would call, but I might rethink that. Once they can prove to me the cost of getting them each a phone is worth it, of course.
Yes, of course it’s silly. But people thought that way at one point. Just like they do about social media. So who here still thinks the phone is a fad?
Yeah. That’s what I thought.